Updating Your Subscription
We will take care of any card and subscription updates for you!
From the first quarter of 2019 you will hopefully be able to update payment and subscription information via the self-service portal in BackTo20/20. Until all that fancy technology arrives, Jakey Jake will update any requests for you directly. Just drop a quick e-mail (or post in the support forum - no card details please!) and we'll sort it all out for you.
Note that any credit card details should only be entered in the secure (https) enabled form. Please don't e-mail or otherwise send card details!
Refunds: Jakey's Happy If You're Happy
Our #1 goal is to provide you with tools to help you with your eyesight. Money, yea sure it helps. But it's not about the money. If you're not happy, we'll quickly refund you any fees you may have paid. And of course if we can help beyond that, we'll be glad to get your feedback!
Within 30 Days
For the fastest turnaround, send an e-mail to refunds at (endmyopia dot org) or simply contact Jake via e-mail if your subscription has been set up 30 days or less. You will need to include your Paypal subscription ID and e-mail address to make sure we can locate your payment.
A refund will be processed without need for any additional documentations. It's our "no questions" refund guarantee.
Within 60 Days
After the first 30 but before 60 days of subscription, you may request a refund by using the same e-mail address (or the support or contact us form). To get a refund after 30 days, you will need to show that you participated in the program, but didn't manage to reduce your prescription (forum posts will be helpful there).
As long as we can see that you tried but the approach just doesn't work for you, we will provide a refund for up to 60 days after purchase.
Remember, always contact us directly. We process refunds within 24 hours, much faster and easier than dealing with your credit card company, bank, or Paypal.
If you go to them first, your funds will be locked while they "investigate", and then getting your money can take days or even weeks. We have to file paperwork, you have to respond, and it's not till the bank decides which way to go, that funds are released. But if you e-mail us first, no hassles no questions, 24 hours and your money is back in your account.
Always contact us first! 😉
The Endmyopia Team (which really is usually just ... Jake)